KALM privacy
Interim version 0.2 · published 1 August 2026 · under review
KALM books deliveries. To do that we need to know who is sending, who is receiving, what is inside and what it is worth — and we have to pass some of that to the company carrying it and to customs. This page says exactly what we collect, who sees it, how long we keep it, and how to get it back or get it removed.
It is written to be read, not to be survived. If anything here is unclear, that is our fault and we would like to hear about it.
KALM is a trading name of Oliver's Craft Ltd, a company registered in the United Kingdom. Oliver's Craft Ltd decides how the information described here is used, and is the company you contact about it. Under South African law Oliver's Craft Ltd is the responsible party.
Write to hello@kalm.oliverscraft.com for anything on this page.
We only ask for what a delivery cannot happen without. There is no advertising profile and we do not sell anything to anyone.
This is the common case and it deserves saying plainly. If a parcel is on its way to you, or being collected from you, your name and contact details usually reached us from the person who arranged the delivery, not from you.
We use them to collect, carry, clear and deliver that parcel, and for nothing else. Because you did not ask us for anything, we do not treat this as you having agreed to it — we rely on it being necessary to get the parcel to you, which is a basis both United Kingdom and South African law provide for exactly this situation.
You have the same rights as anybody else here: ask what we hold, correct it, object to it, or ask us to remove whatever we are not legally required to keep. We tell you all of this the first time we contact you, and it is not conditional on you having an account.
Only the people who need it to move your delivery, and only the part they need.
A cross-border delivery cannot work without sending information across a border. Where a delivery involves the United Kingdom and South Africa, details of that delivery move between the two, and where it involves other countries, the same applies to those.
For the United Kingdom and the European Union that transfer is necessary to perform our contract with you. For South Africa it is permitted because it is necessary to carry out the delivery you asked for, and to arrange that delivery with the company carrying it — which is the ground South African law provides for a transfer of this kind.
South African deliveries are a normal part of what we do, so South African privacy law applies to them and we say how rather than leaving you to assume.
Oliver's Craft Ltd is the responsible party. CourierIT handles deliveries inside South Africa on our behalf, and FedEx handles deliveries between countries; both act on our instructions for the delivery and for nothing else.
Records of a South African delivery and its customs paperwork are kept for seven years, the same as everywhere else, because South African tax and customs rules require it. Everything that is not part of that record follows the periods in the next section.
If you are in South Africa and you are unhappy with how we handled your information, you can complain to the Information Regulator.
These periods are enforced by a job that runs every day and removes what is past them. They are not a statement of intent.
Email hello@kalm.oliverscraft.com and say what you want. You can ask for a copy of what we hold about you, a correction to anything wrong, deletion of anything we are not legally required to keep, and for us to stop sending you anything that is not about a delivery you booked.
A deletion runs across every delivery you are a party to, not just the one you mentioned — if you have sent, received or booked with more than one business through KALM, one request covers all of them.
When it has run, the system checks again that nothing of yours is left where it should not be. If any part of that check cannot be completed, the request is reported as incomplete rather than as done, and we come back to you. We would rather tell you we are not finished than tell you we are when we cannot prove it.
We answer within one month, which is the limit both United Kingdom and South African law set.
Tell us first — most things are a misunderstanding we can fix quickly. If you are still not satisfied, you can complain to the Information Commissioner’s Office in the United Kingdom, or to the Information Regulator in South Africa if your information was handled there.
This is version 0.2, published 1 August 2026, and it is an interim notice: it is accurate about what the system does today and it is still under review. When something material changes we will publish a new version here with a new date, and we will tell you if the change affects a delivery you have already booked.